Privacy policy

Last updated: November 9, 2026

Who we are

Poway HVAC (powayhvac.com) is a referral service. We connect homeowners in Poway, California and nearby communities with independent local heating and air conditioning contractors. We do not do HVAC work ourselves.

Information we collect

  • Form details: your name, phone number, ZIP code or area, and a description of your heating or cooling problem.
  • Call details: the number you call from, the time and length of the call, and a recording of the call where the law allows it.
  • Technical data: your IP address, browser and device type, and the pages you visit.

How we use your information

We use it to review and act on your request, contact you, connect you with a local HVAC contractor, keep records, improve the site, prevent spam and abuse, and meet our legal obligations.

Sharing your information

Your request details go to independent HVAC contractors or referral partners so they can respond to you. Service providers that run the site for us (hosting, email, forms and call tracking) may also handle your data, and we share information with authorities when the law requires it. We may receive a referral fee. We do not sell personal information as a standalone product.

Phone calls

Calls to the numbers on this site may be routed through a call tracking service and recorded for quality and training. Asking to be contacted does not guarantee that a contractor will be available or will provide an estimate.

Cookies and analytics

We use cookies and similar tools for site functions, security and analytics, which may include Google Analytics. You can manage cookies in your browser settings. The site does not currently respond to Do Not Track signals.

Data retention and security

We keep data only as long as we need it for your request, our business records and legal requirements. We use reasonable safeguards, but no method of transmission or storage is completely secure.

Your choices and California privacy rights

You can ask to see, correct or delete the personal information we hold about you, subject to legal limits and identity verification. California residents can also opt out of any sale or sharing of their personal information. Send requests through our contact page. We will not treat you differently for making a request.

Children’s privacy

This site is not directed at children under 13, and we do not knowingly collect their information.

Other websites

Links to other websites are provided for convenience. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.

Contact us

Questions about this policy can be sent through our contact page.